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Access statement for Bakewell visitor centre

Introduction

We aim to provide an excellent service to all visitors and continually strive to improve.

We currently offer:

Pre-arrival

  • Selected information available in large print and audio
  • Fax and email available
  • Some maps can be emailed or posted

Arrival and car parking facilities

  • On-road disabled parking (three spaces) next to visitor centre
  • Coach drop-off point outside visitor centre
  • Short stay council pay and display car parking next to visitor centre
  • Nearest long stay pay and display car park 500 metres (Smith's Island)
  • Nearest accessible toilet 150m (next to Boots chemist)
  • Nearest baby changing facilities 150m (next to Boots chemist)
  • Wheelchair hire at the centre – phone for details and to book
  • Shopmobility operates on Fridays only at the Agricultural Business Centre

Main entrance and reception

  • Visitor centre is signed from all town centre car parks
  • Main entrance is through automatic sliding door 950mm wide
  • There is a short stone ramp rising 20mm over 120mm at the main entrance
  • Inside the visitor centre the floor has carpet tiles but is uneven in places
  • Main counter is split level 910mm with a 750mm high fold down section

Public areas - general (internal)

  • The ground floor has good circulation space between displays (minimum 960mm)
  • Spiral staircase (13 steps) to mezzanine floor has handrail on one side
  • Rear door to rear staircase 850mm wide
  • Rear staircase (15 steps) to mezzanine floor has handrail on one side
  • Access to lift 810mm wide via rear door
  • Lift capacity up to 400kg, lift door 900mm wide
  • Mezzanine floor National Park interpretation area has good circulation space (minimum 1200mm)
  • Ground floor accommodation booking desk 750mm high
  • Seating available on both ground floor and mezzanine
  • Hearing loop on main counter and accommodation desk
  • A selection of leaflets are available in large print and on CD
  • Radar keys on sale at the centre

Contact information

Address: Bakewell Visitor Centre, The Old Market Hall, Bridge Street, Bakewell, Derbyshire DE45 1DS

Telephone: 01629 816558

Fax: 01629 814782

Email: bakewell@peakdistrict.gov.uk

Website: www.peakdistrict.gov.uk

Hours of operation

1 April - 31 October: 9.30am - 5.30pm, seven days a week
1 November - 31 March: 10.00am - 5.00pm, seven days a week
Closed Christmas Day and Boxing Day

We welcome your feedback to help us continuously improve.  If you have any comments please phone 01629 816558 or email bakewell@peakdistrict.gov.uk